IMPROVING THE SERVICE QUALITY OF HEALTHCARE IN GHANA: The Role of Locum Nursing ►Keelson, Solomon A. and Ann Dodor.
ABSTRACT The study was purposed to consider how encouraging use of locum nursing could aid in managing nurse shortage in the country and consequently improve the service quality of healthcare in Ghana. To be able to address the research problem and achieve the objectives, thirty public hospitals and thirty private hospitals were selected from the three major cities in Ghana to provide data for the study. Also, 250 locum nurses were sampled for information. Nursing Supervisors or Hospital Administrators from the selected hospitals were use as informant for the study. The paper adopted a survey approach, where incidental sampling technique was used to select the hospitals, and the snowball together with incidental sampling methods were used for selecting locum nurses for the study. Mean and standard deviation were the data analysis method used. The findings confirmed that locum practice in Ghana is relatively low. Similarly, the paper also suggested that locum contribute to addressing the issue of nurse shortage in Ghana. At the same time locum nursing was found to contribute to quality healthcare delivery in the country. Appropriate policy directions were recommended. Keywords:Locum, internal service quality, external service quality, nurse shortage, SERVQUAL
CHAOS IN THE BLUE OCEAN: An Empirical Study Including Implication of Modern Management Theories in Turkey ►Erkut ALTINDAĞ, Sinan CENGİZ and Volkan ÖNGEL
ABSTRACT In this empirical study, whether Six Sigma, Blue Ocean, Crisis Management and Chaos Theories had effects upon business performances, and if available, the direction of these effects were tried to be determined. The research hypotheses were established upon the assumption that modern management approaches as the independent variables had positive effects upon the business performance as the dependent variable. In order to determine this, the sample was created, and after performing data collection upon a valid sample, the analyses were made and the research results were concluded. After various analyses, it was concluded that the current management theories had positive effects upon the business performance. It was revealed in our study that the chaos theory applications provided to have relatively positive results for the businesses in our country because of the fierce competition and environmental conditions’ uncertainty rather than the developed countries. Keywords: Chaos Theory, Blue Ocean Strategy, Six Sigma, Crisis Management, Firm Performance
MARKET SHARE IN PRODUCTION AND SALES OF PASSENGER VEHICLES IN ASEAN ►Muneer Sultana and Khairul Amilin Ibrahim
ABSTRACT The Association of Southeast Asian Nations is a geo-politicaland financial association of ten nations situated in Southeast Asia, which was formed on 8 August 1967 by Indonesia, Malaysia, the Philippines, Singaporeand Thailand. Since then, association has protracted to comprise Brunei, Burma (Myanmar), Cambodia, Laos, and Vietnam. Its goals comprise hastening economic growth, social progress, and cultural progress among its members, safeguard of provincial harmony and constancy, and prospects for member countries to deliberate variances tranquilly.ASEAN has expected a better role as a universal provider of automotive, and is anticipated to nurture in prominence owing to a modest manufacture base with sturdy competencies in certain product ranges. This will increase considerably not only in terms of financial progress, but also service and technological development. ASEAN members are located in terrestrial proximity; there are economic, social and cultural gaps among the members. Therefore, the state of automotive industry differs from country to country in terms of demand, customer fondness and supply which are strong-minded by production and sales capacity of vehicles. In this context the study has been conducted to know the market share in production and sales of passenger vehicles of ASEAN countries. The study is equipped grounded on primary and secondary informations. The primary data has collected through oral interview from stalwarts of automotive industry. The secondary informations is composed from the reports of international conference of automotive industry and all existing literature has collected also from internet automotive websites, auto business magazines, e-auto journals etc. Finally suggestions have been framed and conclusions have been drawn for the study. Keywords:Market Share, , Automotive, ASEAN Countries, Car, Motor Cycles, Conference .